TERMS & CONDITIONS

At Paws & Furs, customer care is at the heart of everything we do. We are committed to providing a smooth, transparent and supportive experience from the moment you place your order to the moment it arrives at your door.

Privacy & Safety

At Paws & Furs, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This policy explains how we collect, use and safeguard your data when you use our website.

Information We Collect

We may collect the following information when you place an order or interact with our website:

Name and contact details (email, address, phone number)
Billing and shipping information
Payment details (processed securely via third-party payment providers)
Order history and purchase preferences
Website usage data (cookies and analytics)

Your information is used to:

Process and deliver your orders
Provide customer support
Improve our website and services
Send order updates and important notifications
(If opted in) send marketing emails and offers

We do not sell or rent your personal data to third parties.

Data Protection & Security

We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse or alteration.

All payment transactions are processed through secure and encrypted payment gateways. We do not store full payment card details on our servers.

Our website uses cookies to improve your browsing experience, analyze traffic and personalize content. You can control or disable cookies through your browser settings, although some features of the site may not function properly.

Third-Party Services

We may use trusted third-party services (such as payment processors, delivery companies and analytics tools) to operate our business. These providers only access the data necessary to perform their services.

Your Rights

Depending on your location, you may have rights regarding your personal data, including:

Access to your data
Correction of inaccurate data
Request deletion of your data
Withdrawal of marketing consent

To exercise any of these rights, contact us at:
support@pawsandfurs.com

Data Retention

We retain your information only for as long as necessary to fulfill orders, comply with legal obligations, and maintain business records.

Contact

If you have any questions about this Privacy & Safety policy, please contact us at: support@pawsandfurs.com

Liability Disclaimer

Paws & Furs provides products intended for general pet use and wellbeing. While we carefully select and describe all items in our store, we do not guarantee specific results from the use of any product, including but not limited to changes in behaviour, anxiety levels, health conditions or performance outcomes.

All products must be used as directed and under appropriate supervision. It is the customer’s responsibility to ensure that any item purchased is suitable for their pet’s size, breed, age and individual needs.

To the fullest extent permitted by law, Paws & Furs shall not be held liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products. This does not affect your statutory rights under applicable consumer protection laws in the United Kingdom.

Terms of Sale

These Terms of Sale govern the purchase of products from Paws & Furs. By placing an order on our website, you agree to these terms.

Contract Formation

When you place an order, you will receive an email confirmation acknowledging receipt of your order. This does not constitute acceptance. A binding contract is formed only when your order has been dispatched.

We reserve the right to refuse or cancel any order prior to dispatch.

Product Availability

All products are subject to availability. In rare cases, stock may become unavailable after an order is placed. If this occurs, you will be notified and fully refunded.

Pricing & Payments

All prices are displayed in GBP (£) and include applicable taxes unless stated otherwise.

We reserve the right to update prices at any time. However, the price charged will always be the one displayed at the time of purchase.

Payment must be made in full at checkout using the available payment methods.

Order Cancellation

You may request cancellation before your order has been dispatched. Once an order has been shipped, it cannot be cancelled but may be returned in accordance with our Returns & Refunds Policy.

Shipping

Shippings are handled in accordance with our Shippings Policy. Please refer to that section for full details.

Returns & Refunds

Returns and refunds are handled in accordance with our Returns & Refunds Policy. Please refer to that section for full details.

Product Information

We make every effort to ensure product descriptions, images and details are accurate. However, minor variations in colour, size or packaging may occur.

Liability

We are not responsible for any indirect, incidental or consequential damages arising from the use of our products, except where required by law.

Governing Law

These Terms of Sale are governed by and interpreted in accordance with the laws of England and Wales.

Intellectual Property

All content displayed on the Paws & Furs website, including but not limited to text, product descriptions, graphics, logos, images, branding, and design elements, is the property of Paws & Furs or its content suppliers and is protected by applicable copyright and intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any content from this website without prior written permission from Paws & Furs.

Any unauthorized use of our intellectual property, including branding or product content, is strictly prohibited and may result in legal action.

WE CARE ABOUT YOU AND YOUR PET

If you have any questions about your order, our products, or need assistance with anything on our website, our support team is here to help.

You can contact us at:
support@pawsandfurs.com

We aim to respond within 24–48 business hours (Monday to Friday).

PAYMENT METHODS

Credit / Debit Cards
PAYPAL
Offline Payments