SHIPPING & RETURNS
SHIPPING POLICY
Processing Time
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Shipping Times
We currently offer standard delivery within the UK:
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Standard UK Delivery: 3–7 business days
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Express Delivery (where available): 1–3 business days
Delivery times are estimates and may vary depending on your location, carrier delays, or peak periods.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and selected shipping method. Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.
International Shipping
At this time, we primarily ship within the United Kingdom. If international shipping is available for your location, delivery times and fees will be displayed at checkout.
Order Tracking
Where tracking is available, you will receive a tracking number via email once your order has been dispatched. Please allow up to 24 hours for tracking information to update.
Delivery Issues
If your order has not arrived within the estimated delivery time, please contact us at support@pawsandfurs.com
We will work with the carrier to resolve the issue as quickly as possible.
Incorrect Address
Please ensure your delivery details are correct at checkout. We are not responsible for delays or lost parcels caused by incorrect or incomplete addresses.
Lost or Missing Orders
If your order is lost in transit, we will investigate with the courier. Replacement or refund decisions will be made on a case-by-case basis after investigation.
RETURN & EXCHANGE POLICY
We want you and your pet to be completely happy with your purchase. If something isn’t right, we offer returns and refunds in line with the policy below.
Change of Mind
If you change your mind about an item, you may return it within 14 days of receiving your order, provided that:
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The item is unused and in its original packaging
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It is in a resaleable condition
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All tags and accessories are included (if applicable)
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Damaged or Faulty Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue.
We will offer a replacement, store credit, or full refund depending on the situation.
Refunds
Once your return has been received and inspected, we will notify you of the approval status. Approved refunds will be processed back to your original payment method within 5–10 business days.
Exchanges
We currently offer exchanges for the same item in a different size or variation, subject to stock availability. If an exchange is not possible, a refund or store credit will be offered.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including:
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Opened pet food or treats
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Used grooming products
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Items marked as final sale
How to Start a Return
To initiate a return, please contact us at:
support@pawsandfurs.com
Include your order number and reason for return so we can assist you quickly.
Our Commitment
We aim to make returns as simple and fair as possible. Your trust is important to us, and we want you to feel confident shopping with Paws & Furs.